Questions About Your Data & Privacy
We collect your full name, date of birth, email, phone number and address for identity verification. We also ask for your banking or e-wallet details (DANA, OVO, GoPay, QRIS account ID) to process deposits and withdrawals. This information is required to comply with local regulations and prevent fraud.
We retain transaction records and account history for the minimum period required by local law, typically three to seven years depending on jurisdiction. Personal identifiers like your name and email are deleted within 30 days of account closure, unless a legal hold is in place.
We do not sell your personal data to marketers or third-party advertisers. Payment processors (DANA, OVO, GoPay, QRIS) and anti-fraud vendors receive only the data needed to complete your transaction. All third parties sign data protection agreements with us.
Yes. Log into your account, go to Settings > Data Export and request your full data archive. We compile and send you an encrypted file within five business days. This includes all bets, deposits, withdrawals, account settings and any support tickets.
All deposits and withdrawals are encrypted using TLS 1.2 or higher. Payment card and e-wallet details are tokenised so our servers never store full account numbers. We use fraud-detection systems to monitor for unusual activity and flag suspicious transactions before they clear.
Cookies are small files your browser stores to remember your login session, language preference and game history. We use session cookies to keep you logged in and preference cookies to personalise your lobby. You can delete or disable cookies in your browser settings anytime.
Yes, depends on local law. You can request account deletion in Settings > Account > Close Account. We delete personal identifiers within 30 days but retain transaction records as required by regulation. Submit a data deletion request via our privacy email to accelerate the process.
